| FAQ |
We offer multiple shipping options cause we want you to get your crystals right now.
Normal postage - $10 Flat Rate
Express postage - $20 Flat Rate
International postage - $20 Flat Rate
We post our crystals through Australia Post and tracking numbers will be provided when possible.
Collection (Brisbane Only) - If you select this item you’ll need to either email us at firstname.lastname@example.org OR message us on our social media pages to organise a time for collection.
We try our best to package your orders so there is no room for breakage, plus we slap “fragile” stickers on your orders, but unfortunately sometimes products can get damaged. Should this happen, please let us know within 24 hours of delivery & we’ll work out a way to compensate you.
Returns & Refunds
If an item does arrive broken and you do seek a refund for the item, you will need to return the item to us within 3 business days via Australia Post (or drop off if you’re in Brisbane). Once we receive the item back, we will process your refund minus shipping costs.
We don’t accept returns or refunds for a change of mind.